Michael S. Meraz

Field Service Manager

2953 S. 55th Street

Milwaukee, WI 53219

(262) 278-9070

michaelsmeraz@hotmail.com

 

SKILLS SUMMARY

Over 9 years of experience from entry level to supervisor in the electronics/mechanical fields. Technically proficient in

the removal and installation, fault isolation and repair of complex electrical systems in a fast paced, high operations

environment. A competent, reliable, and committed professional with a proven record of success in assuming

increased levels of responsibility to achieve immediate and long-term goals on operational deadlines. More than six

years of Microsoft Windows, Word and Outlook experience, with a working Knowledge in PowerPoint and Excel.

Currently possess a Department of Defense SECRET clearance.

AREAS OF

EXPERTISE

Troubleshooting , Maintenance Repair, AC/DC Motors, AC/DC Generators AC/DC Circuits

Communication Systems, Radar Systems, Navigation Systems

Uninterrupted Power Supplies, Integrated Circuits, Solid State Devices

Microprocessor Systems, Safety Soldering, Problem Solving, Calibration, Customer Service

Quality Assurance, Schematic Analyzing, Component Repair

INSTRUMENTATION PROFICIENCY

Time Response, Test Instrument, Vacuum Fill Assemblies, Logic Probe

Differential Pressure Testers, Oscilloscope Capacitance/Inductance Meter

Resistance Bridge, Digital Multi-Meters, Analog Multi-Meters

Digital Oscilloscope, Analog Oscilloscope, Signal Generators

Resistance Standards Measuring

WORK EXPERIENCE

June 2015 to Feb. 2016, Dorner Manufacturing

Field Service Manager

 · Plan, estimate, implement and manage field installations, system and conveyor upgrades, warranty claims and field work, preventative maintenance contracts/visits/training and service center training.

· Support the inside sales teams providing technical expertise, parts and install quotes, warranty assistance, replacement part identification and customer application assistance

 

 

 

 

 

June 2014 to Present, Liquid Analytical Resource

Regional Product Services Manager/ Field Service Engineer

 

· Installations

· Manage the Midwest Clients

· Technical Support over the phone

· Mechanical and Electrical repair of Liquid Analyzers

· Preventative Maintenance

· Rebuilds

· Assist other Field Service Engineers

 

May 2013 to June 2014, Morris Midwest (CNC Distributor)

Field Service Engineer

·Traveling to customer sites to install, troubleshoot, repair and maintain all machine tool equipment and controls for customer organizations

·Utilizing machine tool manuals, technical documents, internal and vendor resources to research machine issues

·Ensuring proper documentation is completed and submitted to office and customer in regards to status of machine issues, repairs, and installation

·Promoting and performing preventative maintenance on customer machine tool equipment and conducting after-sales technical support and training

·Possessing and maintaining an in-depth knowledge of machine tool industry and product lines represented by the company

 

Oct 2011 to May 2013, Legacy Communications (Fire Alarm and Security Systems Distributor)

Field Service Technician

· Perform scheduled preventative maintenance for customers critical systems

· Submit sales order reports (SO’s)accurately and timely for all service activity

· Provide in-depth troubleshooting in person and via phone for the customer as needed

· Perform functional confirmation, test and repair at the customer site as required by service or maintenance

contract

· Provide technical support to other Field Service Technicians

· Communicate to the Service Manager any issues in the field as well as sales opportunities

· Confidentiality

· Effectively communicate with a wide variety of people in various fields of industrial; construction;

governmental; institutional; health care and their own individual needs particular to their job function.

· Interpret maintenance manuals, schematics, and wiring diagrams. Able to repair equipment, utilizing

knowledge of electronics and using standard testing instruments and hand tools.

· On call for and perform emergency corrective maintenance in the field as needed

· Provide start-up and commission of systems.

· Travel

· Maintain a good customer and vendor relationship

· Identify through good customer relationships other service or equipment opportunities

 

 

June 2006 to June 2011, United States Marine Corps, Marine Aerial Refueler Transport Squadron 252 Avionics

Division

Avionics Maintenance Supervisor

· Supervise crews of approximately 15-20 maintenance technicians. Coordinate, prioritize and delegate multiple

daily scheduled and unscheduled maintenance discrepancy actions according to abilities and work priorities.

· Screen the expediting of replacement parts to minimize waste and down time.

· Coordinate and interact with other work-centers in fault isolation of: Propeller engine systems, hydraulic

systems, flight control systems, environmental controls and electronic countermeasure systems.

· Manage and maintain programs such as electrostatic discharge, battery safety, tool control, foreign object

damage control, technical training, hazardous material handling, and hazardous waste disposal.

· Conduct weekly technical training emphasizing the proper and safe maintenance procedures, speaking before

groups of over 50 technicians.

· Perform regular performance evaluations on personnel under my direct supervision.

 

Avionics Maintenance Technician

· Interpret and apply electronics schematic, wiring diagrams, and technical manuals to proficiently troubleshoot

and maintain all avionics systems.

· Effective at fault isolation to specific components and/ or defective wiring.

· Excel in installation, soldering, and repair of multiple types of wiring and connectors to include but not limited

to; single strand, coaxial, and fiber optics.

· Inspected Avionics components for defects such as loose connections, frayed wires, and accuracy of assembly

and installations.

· Quality Assurance Representative (Collateral Duty Inspector) for over a year.

 

EDUCATION & TRAINING

6/2013-3/2015 Associates Degree in Computer & Electrical Engineering Technology - ITT Technical Institute

Greenfield, WI

7/2007-9/2007 Electrical wiring/Connector and Instrument systems Repair Course – Marine Corps Air Station

Cherry Point, NC

11/2006-7/2007 Aviation Electrician's Mate, Technical Common Core Course,Naval Air Station Pensacola, FL

6/2006 High School Diploma: Batavia High School, Batavia IL.